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Effective Teaching of Quality and Ways to Make it Stick

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Vol: 
4
Num: 
4
Author(s)
Authors: 
Chris McCollin
Shirley Coleman
Oystein Evandt
Abstract: 
This paper reviews aspects ot the teaching of Quality to undergraduate Business students to a standard that combines the requirements of the Institute of Quality Assurance (IQA), Body of Knowledge (BOK) and Six Sigma including: processes, project quality, standards and regulations, measurement, teamwork, continual improvement, consumer protection, product liability, culture, tools, strategic management, global umbrella and consumer focus...
Filename: 
44effective.pdf
Keywords: 
quality, business students, IQA, Institute of Quality Assurance, Body of Knowledge, BOK, Nottingham Trent, Newcastle Upon Tyne, ImPro, Oslo, teach statistics to engineers, measures, data summary, graph, experiment, siz sigma, measurement, assessment, monitor, control, risk, process analysis and improvement, problem diagnosis and improvement tools, audit, self assessment, Shingo, Porter, career opportunities, Industrial Statistics Research Unit (ISRU)
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